Terms
General Terms and Conditions
Trade Name: MONDKAPJES.com, located at Stadsplateau 7, 3521 AZ, Utrecht, registered under Chamber of Commerce number 77812255 & VAT number NL861155610B01 (hereinafter referred to as: MONDKAPJES).
Article 1: General
1.1 These general terms and conditions apply to every offer made by MONDKAPJES and to every agreement concluded between MONDKAPJES and a consumer. These terms are accessible to everyone and available on the MONDKAPJES website. A written copy can be provided upon request.
1.2 By placing an order, you indicate your agreement with the delivery and payment terms. MONDKAPJES reserves the right to change its delivery and/or payment terms after the expiry of the validity period. Your order is typically delivered within 1 day in the Netherlands and Belgium.
1.3 Unless otherwise agreed in writing, the general or specific terms and conditions of third parties are not acknowledged by MONDKAPJES.
1.4 MONDKAPJES guarantees that the delivered product meets the agreement and complies with the specifications stated in the offer.
Article 2: Delivery
2.1 Delivery is subject to stock availability.
2.2 In accordance with the rules of distance selling, MONDKAPJES will execute orders within at least 2 days unless a different delivery term has been agreed upon. If delivery within 2 days or the agreed term is not possible (e.g., due to the product being out of stock or no longer available) or delays occur, MONDKAPJES will notify the consumer within 1 month after placing the order. In such cases, the consumer has the right to cancel the order free of charge and without formal notice.
2.3 Delivery obligations are deemed fulfilled when the goods are offered to the consumer once. In case of home delivery, the carrier's report indicating refusal of acceptance serves as proof of delivery.
2.4 All delivery times stated on the website are indicative. No rights can be derived from these stated periods.
Article 3: Prices
3.1 Prices will not be increased during the validity period of the offer unless statutory measures necessitate this or the manufacturer implements interim price increases.
3.2 All prices on the site are subject to printing and typographical errors. No liability is accepted for the consequences of such errors.
3.3 All prices on the site are in Euros.
Article 4: Reflection Period / Right of Withdrawal
4.1 In case of consumer purchase, in accordance with the Dutch Distance Selling Act (Article 7:5 of the Dutch Civil Code), the consumer has the right to return (part of) the delivered goods within 14 working days without providing a reason. This period starts from the moment the ordered goods are delivered. Before returning goods, the consumer must notify MONDKAPJES in writing within 14 working days after receipt. If the consumer does not notify within the 14-day reflection period, the purchase is finalized. During the reflection period, the consumer must handle the product and packaging with care, only unpacking or using it as necessary to determine its nature, characteristics, and functionality. If the consumer exercises the right of withdrawal, they must return the product within 28 days after receipt according to the reasonable and clear instructions provided by MONDKAPJES. The consumer must prove that the returned goods were sent on time, e.g., by providing proof of shipment. Returns must be made in the original packaging (including accessories and accompanying documentation) and in new condition. If the goods have been used, damaged, or altered in any way, MONDKAPJES reserves the right to charge depreciation. MONDKAPJES will process refunds within 14 days of receiving the return or proof of return, provided the return meets all conditions. When returning the entire purchase, the full purchase amount excluding any calculated shipping and/or payment fees will be refunded. For partial returns, only the value of the returned items will be refunded. Additional costs arising from a more expensive shipping method than the cheapest standard delivery will not be refunded. The cost and risk of returning the items are borne entirely by the consumer.
4.2 The right of withdrawal does not apply to:
Services fully performed with the consumer’s prior consent.
Goods or services subject to price fluctuations in the financial market.
Custom-made goods or goods with a personal character.
Products with a short shelf life or those that spoil quickly.
Sealed goods unsuitable for return due to health or hygiene reasons, if the seal is broken after delivery.
Audio/video or software carriers with broken seals.
Goods that cannot be returned due to their nature.
Article 5: Cancellation Policy
See the Right of Withdrawal.
Article 6: Data Management
6.1 When you place an order, your details are stored in the MONDKAPJES customer database. MONDKAPJES adheres to privacy regulations and does not share your details with third parties. See our Privacy Policy.
6.2 MONDKAPJES respects the privacy of website users and ensures the confidentiality of your personal data.
6.3 MONDKAPJES uses a mailing list for product-relevant offers. Every mailing contains instructions to unsubscribe.
6.4 By accepting the general terms, you agree that MONDKAPJES may notify the GGD in case of a positive result from an Abbott antigen swab test, including sharing personal data.
6.6 MONDKAPJES ensures that personal data will be protected against unauthorized access or use by applying appropriate security measures.
Article 7: Warranty and Compliance
7.1 The entrepreneur guarantees that products and/or services comply with the agreement, stated specifications, and reasonable usability and durability requirements.
7.2 If a product is found to be defective, MONDKAPJES will repair or replace the product free of charge or refund the purchase amount.
7.3 If defects are discovered, the consumer must notify MONDKAPJES within 2 months of detection. Returns must include original packaging and documentation.
7.4 If a complaint is found to be valid, MONDKAPJES will either repair, replace, or refund the defective product. Liability is limited to the invoice value.
7.5 MONDKAPJES is not liable for damages caused by misuse, intentional harm, or negligence by the consumer or third parties.
Article 8: Offers
8.1 Offers are non-binding unless explicitly stated otherwise.
8.2 MONDKAPJES cannot be held to an offer if the consumer could reasonably understand that the offer contained an error.
8.3 Verbal promises are only binding if confirmed in writing.
8.4 Offers are not automatically valid for repeat orders.
8.5 MONDKAPJES reserves the right to revoke offers within 3 days of acceptance by the consumer.
8.6 Any changes to offers or agreements must be made in writing.
Article 9: Agreement
9.1 An agreement is concluded after MONDKAPJES assesses the feasibility of the order.
9.2 MONDKAPJES reserves the right to refuse orders without stating reasons or require prepayment.
Article 10: Images and Specifications
10.1 All images on the MONDKAPJES website are approximate and indicative.
Article 11: Force Majeure
11.1 MONDKAPJES is not liable for failure to meet obligations due to force majeure.
11.2 Force majeure includes external circumstances beyond MONDKAPJES’ reasonable control, such as supplier delays, internet or power outages, strikes, or natural disasters.
11.3 In case of force majeure, MONDKAPJES reserves the right to suspend obligations or cancel the agreement without penalty.
11.4 If MONDKAPJES has partially fulfilled its obligations before the force majeure, the consumer must pay for the delivered part.
Article 12: Liability
12.1 MONDKAPJES is not liable for damage due to misuse of products.
12.2 MONDKAPJES is not responsible for indirect or consequential damages, including lost profits or damages caused to third parties.
12.3 Consumers must use products according to provided instructions and applicable laws.
12.4 MONDKAPJES is not liable for damages caused by improper storage, use, or modifications made by the consumer.
12.5 Consumers are responsible for damages resulting from the use of MONDKAPJES products if instructions were not followed.
12.6 MONDKAPJES advises consumers to contact customer service for product-related questions.
12.7 Consumers may not use MONDKAPJES products in ways that could harm people, property, or the environment.
Article 13: Retention of Title
13.1 All delivered goods remain the property of MONDKAPJES until full payment is received.
13.2 Products under retention of title may not be resold or used as payment.
13.3 Consumers may not pledge or encumber products under retention of title.
13.4 MONDKAPJES reserves the right to reclaim goods under retention of title if the consumer fails to meet payment obligations.
13.5 Consumers must notify MONDKAPJES immediately if third parties attempt to seize goods under retention of title.
13.6 Consumers are required to insure products under retention of title against theft, damage, and loss.
Article 14: Intellectual Property
14.1 All intellectual property rights to the information and products remain with MONDKAPJES.
14.2 Intellectual property includes copyrights, trademarks, patents, and trade secrets.
14.3 Consumers are granted a non-exclusive, non-transferable right to use products and services for agreed purposes.
14.4 Consumers may not copy, distribute, or make MONDKAPJES materials available to third parties without written consent.
14.5 Consumers must not remove or alter intellectual property notices.
14.6 MONDKAPJES guarantees that it has the right to grant usage rights and will indemnify consumers against third-party claims regarding intellectual property.
Article 15: Applicable Law / Competent Court
15.1 Dutch law applies to all agreements.
15.2 Disputes will be handled by the competent court in the jurisdiction of MONDKAPJES unless otherwise preferred.